There is a popular misconception that a guest’s experience begins on arrival at a venue. However, it actually starts well before this point, usually online. With a world of information …
Read moreProvide a better guest experience through social channels
Is guest loyalty the secret to a hotel’s success? It’s all very well making promises to your guests but keeping them is the trick to mastering the perfect guest relationship. …
With summer approaching, there is a consensus that guests are more likely to travel abroad and a seek a different experience from the recently popular staycation. Yet, there is still …
Read moreHow can you encourage more direct bookings this summer?
Guests are the key to your hotel’s success. Harry Gordon Selfridge, of Selfridges department store fame, coined the term “the customer is always right” in the early 1900s and the …
It has been a prolonged, perfect storm for the hotel and hospitality industries. Brexit was followed closely by the pandemic, leading to major staff shortages in the hospitality industry generally, …
Stop scrolling and take in what you’re doing. Like 92% of people in the UK, you’re online. Searching for answers and browsing the internet. In an increasingly digital world, managing …
When people are looking for somewhere to stay on a weekend away or maybe an overnight business trip, there is often a myriad of local options for them to choose …
Read more5 ways you can improve your hotel guest satisfaction in 2022
…and what’s managed improves. Why you need Resolut!on to help manage your guest feedback and more Resolution is the hospitality reputation and task management software developed by customer satisfaction experts, …