Stand out from the crowd! Find out how to harness the power of your team while exceeding guests’ expectations

Get the full tour! With top tips from well-regarded hoteliers, Peter Banks, and Nuno César de Sá, to marketing tactics from hospitality specialist, Martin Evans.

It doesn’t stop there… we’ve got customer satisfaction expert, Neil Addley, discussing how to maximise your guests’ experience through innovation and attentive technology.

We know recruitment is a real challenge right now; with staff retention being more important than ever. Kirsty Bortoft, renowned mindset coach, as seen on This Morning, and Davina Cooke, Health and Wellbeing specialist from Virgin Pulse will be delving into the power of positivity and the importance of staff wellbeing.

Who should attend?

This event is designed for forward thinking hotel Managing Directors, General Managers, Marketing Managers and Guest Relations Managers.

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When is it?

In the morning on Wednesday 28th September at Rudding Park in the Crosby Suite.

We will start with pastries, teas, and coffees at 10:00 for a prompt 10:20 start.

Venue Info

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