Agenda
Wednesday 28 September 2022
| 9:45 | Reception and networking | |
| 10:15 | Welcome and event overview | Neil Addley – Resolut!on by JudgeService |
| Neil will be hosting the event, revealing just how easy it is to keep on top of your online reputation. He will then provide the opportunity for any questions at the close. | ||
| 10:30 | It’s all about mindset | Kirsty Bortoft – Freedom Alignment Method |
| Kicking off the event, award-winning mindset coach, Kirsty, will reveal the secrets to nurturing a positive mindset for you and your colleagues. Staff retention has never been so important. Kirsty will discuss tactics to help you manage your staffs’ stress levels. | ||
| 11:00 | Recruitment and staff retention | Davina Cooke – Virgin Pulse |
| “Take care of your employees. They will take care of your business” – Sir Richard Branson. Davina will reveal how looking after your employees’ mental health supports recruitment and employee retention. | ||
| 11:30 | Break | |
| 11:50 | Marketing your reputation | Martin Evans – The Tourism Business |
| Martin will discuss how positive guest and diner reviews can correlate with higher revenues, the main review sites for hotels to be on, how to manage reviews and what happens when hotels get into a downward spiral with their reviews (and how to get out of it!). | ||
| 12:20 | The first-class guest experience | Peter Banks & Nuno César de Sá – Rudding Park |
| “Renowned hoteliers, Peter Banks and Nuno César de Sá, will reveal the secrets to providing a first-class guest experience, by empowering staff to capture and act on all guest feedback. | ||
| 12:50 | Closing remarks | Neil Addley |
| 13:00 | Lunch and event close | |
This year’s hospitality event, Unleashing Your Teams Potential 2022, takes place on Wednesday 28th September at one of Yorkshire’s finest and most reputable hotels, Rudding Park.