…and what’s managed improves.

Why you need Resolut!on to help manage your guest feedback and more

Resolution is the hospitality reputation and task management software developed by customer satisfaction experts, JudgeService.

Resolution is made up of three main tools:

• Live Feedback
• Guest Feedback
• Reputation Manager

Each of these tools allows you to manage a different aspect of your hotel or hospitality business. Using them together is the optimal way to measure and keep track of your performance and customer satisfaction.

Live Feedback

The Live Feedback tool is our most innovative and instant solution to managing day-to-day feedback and tasks. It allows you to capture real-time feedback from colleagues and guests. It can be a positive compliment, a negative complaint or just a general note or concern.

You can log the comments into the portal right in the moment and delegate actions to different team members or departments to ensure the right person gets the right job.

Guest Feedback

The Guest Feedback tool allows you to tailor our system to replicate questions from your end of visit feedback cards. In the form of a survey, you can invite guests to complete your tailored survey by email or bespoke link after their stay with you.

You can then use their comments as customer testimonials and genuine reviews for your website and other marketing channels.

You can also use this to pick up on guests that might not have been satisfied with their experience.

Reputation Manager

Gather reviews from across the web and pull them into our system to leave your response after they’ve been collected from TripAdvisor, Google, Trustpilot, Facebook and more.

This way you can rely on Resolution as your only review and reputation management tool, rather than having to switch between platforms to keep on top of your online reviews.

Reports, notifications, analysis and more

Resolution is so much more than what meets the eye.

JudgeService, the developers of Resolution, has been providing detailed reports on customer satisfaction and business performance to the automotive industry for over a decade. Now, we’ve built Resolution to provide the same for hospitality.

The reporting portal is full of useful and insightful reports on your business for you to analyse as and when you please. The real-time data provides you with a detailed and accurate representation of how your team are performing in every department.

Featured in Resolution reporting:

• Concerns and common complaints
• Feedback and compliments
• Procedure changes
• Trends over time
• Staff performance
• Aggregated promoter score
• Costs of complaints
• User stats

Get ahead of the game

Now is the time to re-think how you choose to spend your precious time. Battling with lengthy spreadsheets and ad hoc post-it notes is a thing of the past.

Move your business onto Resolution today to see just how much you can improve your guest experience by taking simple tasks and making sure they are managed effectively and efficiently.

For a free trial, contact us today on 01423 225 166 or contact us by email and we’ll be in touch!