Why is the guest always right?
Guests are the key to your hotel’s success. Harry Gordon Selfridge, of Selfridges department store fame, coined the term “the customer is always right” in the early 1900s and the …
customer service
5 ways you can improve your hotel guest satisfaction in 2022
When people are looking for somewhere to stay on a weekend away or maybe an overnight business trip, there is often a myriad of local options for them to choose …
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